General Inquiries

Customer Service General Inquiries

This section is an overview of Kiehl’s general operations and common topics of interest. If you are seeking additional information, feel free to email us.


We greatly value your patronage, trust, and friendship towards Kiehl's; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your Kiehl's experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please contact us at [email protected]. We thank you for your time, attention, and assistance.